Many SMBs (Small and Midsize businesses) have limited resources, however they still need to stay competitive. To do this they must still constantly improve efficiencies. Customer self-service portals save time, and improves efficiencies by allowing their customers to make orders, re-orders, make payments, and submit cases without the need of a sales or customer support employees. Customer Portals improve customer engagement.

A customer self-service portal (CSSP) is a type of electronic support that allows customers to use technology to access information and perform routine tasks without requiring the assistance of a live customer service representative.

CustomerPortal

Sample Customer Self Service Portal

This offers customers 24-hour-a-day support and immediate access to information without having to wait for a customer representative.

Averiware customer-service solution to deliver even greater value to your customers by offering new ways for them to access information. Averiware’s Portals allows customers to  place orders, re-orders, submit tickets / cases and follow-up on the status of open tickets / cases as well as pull up past order and case information.

Customer Portal helps you more efficiently work and communicate with customers. You can post notification and updates on the portal specific to each customer. Pricing and items can be update specific to each customer.

 

CustomerPortal

Customer Portal

 

 

 

 

 

Below are some key benefits: Customer Portal for your Company

  • Customer Portal set-upAlways Available

Customers can access account information 24 hours a day, 7 days a week, they do not need to pick up the phone or send an email.

  • Customer Account inquiry

Customers can see historical documents, balances, due dates, payments received and amount due. On-line ordering

Business partners and resellers can view inventory and place orders themselves—speeding up the ordering process and freeing your sales team to focus on other activities

Averiware’s Customer Portals use the same database, so orders are automatically created when online orders are created by your customers.

Averiware customer-service solution to deliver even greater value to those you serve by offering new ways for them to access information and perform ordering, re-ordering, cases and make payments.

Averiware’s Portals allows you to create a customer portal experience where customers can place orders, re-orders, submit tickets / cases and follow-up on the status of open tickets / cases as well as pull up past order and case information.

Customer Portal helps you more efficiently work and communicate with customers. You can post notification and updates on the portal specific to each customer. Pricing and items can be update specific to each customer.

One of our recent customer told us he had 450 + customers submitting order via fax and phone and after implementing the Averiware customer self-service portal he now saves 2-4 days he teams combined effort. Today after three months 100% of his customer order online and 75% submit cases / tickets on the portal.

If you would like to learn more about the Averiware customer self-service portal, please contact me @ emmanuel@averiware.com .